Refund policy

90-Day Return Policy

We have a 90-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it—unused, unworn, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at info@qvxsoftware.com.au.

If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at info@qvxsoftware.com.au.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so that we can assess the issue and resolve it promptly.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges

The fastest way to receive the item you want is to return the original item and, once the return is approved, place a separate order for the replacement item.

Australian Consumer Law

Our returns policy operates in addition to your rights under the Australian Consumer Law (ACL). Under the ACL, you may be entitled to a replacement, repair, or refund for products that have a major failure, as well as compensation for any other reasonably foreseeable loss or damage.

If a product is faulty, damaged, not as described, or does not perform as expected, please contact us as soon as possible so that we can assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

For more information about your consumer rights, please visit the Australian Competition and Consumer Commission (ACCC) website.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@qvxsoftware.com.au